Terms & Conditions
Last updated August 13, 2026
Please read these Terms & Conditions carefully before registering an Account or using Squad Bets. By accepting them, You enter into a legally binding agreement with Gamblor Gaming Technologies Ltd. (GGT).
Definitions
In these Terms:
“Account” means the account registered by You with Squad Bets.
“App” means the Squad Bets mobile application and any related service operated by GGT.
“Chat” means Squad Chat, Direct Messages and Game Chat made available through the App.
“Club Funds” means an amount allocated from eligible Club Squad Game Entry Fees for the benefit of the relevant club, as displayed before entry.
“Commission” means the amount retained by GGT from an Entry Fee.
“Entry Fee” means the amount payable to enter a Game.
“Game” means a pool-betting game or competition offered through the App.
“Game Chat” means a shared conversation between eligible users who have entered the same Game.
“Prize Pool” means the amount available for distribution to winning users of a Game, subject to the applicable Game rules.
“Squad” means a group of users created or joined through the App, including a Mates Squad or Club Squad.
“Squad Admin” means the user with administrative controls for a Squad.
“Squad Chat” means a shared conversation between members of the same Squad.
“Direct Messages” means private messages between users who are members of the same Squad when a message is sent.
“We”, “Us”, “Our” and “GGT” mean Gamblor Gaming Technologies Ltd., trading as Squad Bets.
“You” and “Your” mean the registered user of Squad Bets.
General
You must be at least 18 years old and resident in the United Kingdom to register or use an Account. You must not register or use an Account from a place where doing so would be unlawful.
By accepting these Terms during registration, You confirm that You satisfy these eligibility requirements and that the information You provide is complete and accurate.
We may amend these Terms where reasonably necessary, including to reflect changes to the App, law, regulation, licence requirements, security or Our business practices. We will give You reasonable notice of material changes through the App, by email or another appropriate method and may require You to accept the revised Terms before continuing to use the App. If You do not accept a material change, access to relevant features may be restricted, but You will retain any rights to withdraw available funds and close Your Account, subject to legal or regulatory restrictions.
If any provision is found to be unlawful or unenforceable, it will be treated as removed or modified only to the minimum extent necessary. The remaining provisions will continue in effect.
About Us
Gamblor Gaming Technologies Ltd. trades as Squad Bets and has its head office at 21 Beaton Drive, Winchburgh, EH52 6FS, United Kingdom.
GGT is licensed and regulated by the Gambling Commission under account number 63831 and holds active Pool Betting Remote and Linked Gambling Software Remote licences.
Registration and Verification
You must register and open an Account through the App. Information requested may include:
first name and surname;
postal address;
email address;
date of birth;
telephone number;
payment information; and
any further information or documentation reasonably required for identity, age, source-of-funds, fraud-prevention, anti-money-laundering, affordability or regulatory checks.
We will seek to verify Your identity and age during registration and may request additional documentation where automated verification is unsuccessful or further checks are required. Deposits, withdrawals, betting or other Account functions may be restricted until required checks are completed.
You must keep Your information accurate and promptly update any change through the App or Customer Support. Further information about how We use personal information is provided in Our Privacy Policy.
Account Rules and Security
You may open only one Account and it must be used for Your own benefit. You must not place bets, hold funds or operate an Account on behalf of another person.
If We reasonably determine that You control or use more than one Account, We may close duplicate Accounts and may restrict, suspend or close all associated Accounts where necessary to prevent fraud, abuse, circumvention of controls or another breach of these Terms.
You must keep Your credentials confidential and secure and must notify GGT immediately if You suspect unauthorised access. You are responsible for taking reasonable steps to secure Your Account. Nothing in these Terms excludes any responsibility We have for losses caused by Our own failure to use reasonable care and skill or by matters for which liability cannot lawfully be excluded.
You may close Your Account through the Profile area of the App. Available funds should be withdrawn before closure where the App requires this. We may retain information and restrict payment where required by law, regulation, a dispute, fraud investigation or another legitimate obligation.
We may restrict, suspend or close an Account where We have a reasonable basis to do so, including for security, verification, fraud, collusion, safer-gambling, legal or regulatory reasons or for a serious or repeated breach of these Terms. We will provide appropriate notice and reasons unless doing so would be unlawful or compromise security or an investigation. Unsettled Games and balances will be handled fairly and in accordance with applicable law, regulation and these Terms.
Customer Funds, Deposits and Withdrawals
6.1 Customer-funds protection
We are required by Our licence to explain what happens to funds held on account for You if GGT becomes insolvent. We hold customer funds in accounts separate from company funds. Those funds would nevertheless form part of GGT’s assets in the event of insolvency and are not protected.
Our Gambling Commission customer-funds insolvency rating is: Not protected - segregation of customer funds.
This is the minimum protection applicable to remote operators holding customer funds. Further information is available from the Gambling Commission’s customer-funds insolvency ratings guidance.
Where required, including at first deposit and at least once every six months while the applicable ‘not protected’ rating remains in place, We will provide the required customer-funds information and obtain Your acknowledgement before allowing deposited funds to be used for gambling.
6.2 Deposits and withdrawals
Deposits may be made using a debit card or another payment method made available by GGT. A payment method may be verified and set as Your default method. Payments must be made from a method held in Your own name unless We expressly permit otherwise.
The minimum deposit is £5. The minimum withdrawal is £10, unless We display a different permitted amount in the App. Withdrawals will ordinarily be returned to an eligible verified payment method. After processing, funds may take between three and five working days to reach Your bank, depending on the payment provider.
We may delay or restrict a deposit or withdrawal while carrying out checks required for verification, fraud prevention, anti-money-laundering, safer gambling, payment security or regulatory compliance.
Your wallet, deposit, withdrawal, win and loss information is available through the App.
7. Entry Fees, Commission, Prize Pools and Club Funds
The Entry Fee, Commission, Prize Pool contribution and any Club Funds allocation applicable to a Game will be displayed before You confirm entry.
For a standard Game, GGT ordinarily retains 10% of the Entry Fee as Commission and allocates 90% to the Prize Pool. Where a Club Squad Game allocates part of the Entry Fee to Club Funds, the displayed Club Funds amount or percentage will be deducted from the available amount and the balance allocated between Commission and the Prize Pool as shown before entry.
GGT may change the Commission or allocation model for future Games by giving appropriate notice. A change will not retrospectively alter a Game You have already entered.
An Entry Fee is committed when entry is confirmed and is not ordinarily refundable merely because You change Your mind. This does not affect any refund or remedy due where a Game is cancelled or voided, an Entry Fee was taken in error, the App or Game was not supplied with reasonable care and skill, or a refund is otherwise required by law or these Terms.
Game Rules
You may enter a public Game or an eligible Game available through Your Squad. Public Game Entry Fees are set by GGT. Squad Game Entry Fees are selected or configured by the Squad Admin from the options provided by GGT.
Each Game is governed by the rules displayed in the App and on the Squad Bets website. You should read those rules before entering. The applicable rules form part of these Terms.
Fixtures, tournaments, races and other events included in a Game are selected at GGT’s discretion. Games are settled using information supplied by sports-data providers and other reasonably reliable official or third-party sources.
Unless the relevant Game rules say otherwise:
football Games are settled after the final fixture included in the Game has finished;
golf Games are settled after the relevant tournament has finished;
If a sporting decision or result is later changed, GGT may rely on the information available when the Game was settled unless the applicable Game rules, manifest error or fairness require another outcome.
Where a Game is materially affected by abandonment, postponement, incorrect data, technical failure, manifest error, suspected manipulation or another exceptional event, GGT may delay settlement, correct an error, remove an affected selection, void the Game, refund affected Entry Fees or take another fair and proportionate step permitted by the applicable Game rules.
You must not collude, share selections for the purpose of manipulating a Game, exploit an error, use automated entry methods, interfere with the App, or obtain an unfair advantage. GGT may investigate suspicious activity and withhold settlement while an investigation is ongoing.
Chat and User Content
9.1 Chat services
The App may provide:
Squad Chat, allowing members of the same Squad to participate in a shared conversation;
Direct Messages, allowing members of the same Squad to communicate privately with each other; and
Game Chat, allowing eligible users who have entered the same Game to participate in a shared conversation.
Game Chat may include users who are not members of Your Squad and whom You do not otherwise know. Chat currently supports text and emojis only. You must not attempt to transmit files, executable material, hidden code or content designed to circumvent the App’s controls.
GGT may change, restrict, suspend or withdraw any Chat feature where reasonably necessary for security, moderation, legal, regulatory or operational reasons.
9.2 Responsibility and prohibited content
You are responsible for content submitted through Your Account. You must ensure it is lawful and does not infringe another person’s rights. You must not use Chat to submit, encourage, request or distribute:
threatening, abusive, bullying, harassing or intimidating content;
racist, discriminatory or hateful content, including content targeting a person because of a protected characteristic;
sexually explicit, pornographic, exploitative or otherwise indecent content;
content promoting violence, self-harm, suicide, terrorism or dangerous activity;
fraudulent, deceptive or misleading content, scams, spam or unsolicited advertising;
another person’s personal or confidential information without permission;
content infringing copyright, trade marks, privacy or other legal rights;
instructions or encouragement relating to illegal activity;
malware, harmful code, suspicious links or attempts to compromise another user or the App;
content intended to manipulate a Game, facilitate collusion, transfer bets, share Account access or undermine the fairness of Squad Bets;
content encouraging irresponsible gambling or circumvention of safer-gambling controls;
payment requests or arrangements to gamble on behalf of another person;
impersonation or misrepresentation of identity; or
any other content GGT reasonably considers harmful, unlawful, seriously offensive or contrary to these Terms.
You must not use information obtained through Chat to identify, contact, harass or threaten another user outside the App.
Chat must not be used for formal complaints, Account-security reports, safer-gambling concerns, payment queries or emergencies. Use Customer Support or the appropriate emergency service instead.
9.3 Personal information and visibility
Do not share passwords, security credentials, payment information, identification documents, precise location information or other sensitive or unnecessary personal information through Chat.
Squad Chat is visible to the relevant Squad members. Game Chat is visible to eligible participants in the relevant Game. Direct Messages are ordinarily visible to the sender and recipient. Authorised GGT personnel and service providers may access messages where reasonably necessary to operate or moderate Chat, investigate a report, prevent fraud, protect users, comply with law or regulation, or maintain security.
9.4 Automated moderation and strikes
Messages submitted through Chat are screened by an automated moderation service before being displayed to other users. The service is designed to identify potentially prohibited material, including profanity, hate speech, racist or discriminatory language, sexually explicit content, threats, harassment and other offensive or harmful content.
Where prohibited content is identified, the message will not be sent or displayed. An attempt to submit a prohibited message may be recorded as a strike against Your Account even though the message was prevented from being published.
The strike policy is:
First strike: the message will not be sent.
Second strike: the message will not be sent.
Third strike: the message will not be sent and You will be muted from all Chat services for 24 hours.
Fourth strike: the message will not be sent and You will be muted from all Chat services for a further 24 hours.
Fifth strike: the message will not be sent and You will be permanently banned from all Chat services.
Strikes do not automatically expire and remain associated with Your Account unless removed by GGT following a review or successful appeal. GGT may manually apply a strike where reported or otherwise identified conduct breaches these Terms but was not prevented by automated moderation.
Any temporary mute or permanent Chat ban applies across Squad Chat, Direct Messages and Game Chat. You must not circumvent a restriction by using another Account or asking another person to communicate on Your behalf.
Automated moderation may not identify every breach and may occasionally prevent permissible content. You may ask Customer Support to review a blocked message or strike. GGT may remove or uphold the strike after considering the content, context and available evidence.
GGT may bypass the strike sequence and immediately restrict or permanently remove Chat access where conduct is particularly serious, including credible threats, targeted harassment, hate speech, sexual exploitation, criminal activity, Account compromise or conduct creating a significant risk of harm.
9.5 Reporting, blocking, deletion and enforcement
You may report an individual message or user through the controls provided in the App. Reports must be made honestly. Malicious, knowingly false or abusive reports may breach these Terms.
You may block another user. Blocking prevents or restricts Direct Messages and limits the blocked user’s content from being displayed to You where technically possible. Because Squad Chat and Game Chat are shared spaces, blocking may not remove every reference to the blocked user or their activity.
You may delete messages You sent. Deletion ordinarily removes a message from the conversation view, but copies may be retained where reasonably necessary for backups, security, fraud prevention, complaints, legal claims, regulatory compliance or investigation of reported conduct. Deletion cannot prevent another person from having already seen or recorded a message.
Squad Admins cannot remove another user’s messages, alter strikes or determine appeals. These actions are handled by GGT.
GGT may review reported messages and relevant surrounding conversation, remove content, issue a warning, manually apply or remove a strike, restrict contact, preserve evidence, restrict or remove Chat access, or refer relevant information to law enforcement, the Gambling Commission or another competent authority where legally required or reasonably necessary.
A serious Chat violation may result in wider restriction, suspension or closure of Your Account where reasonably necessary. A permanent Chat ban does not automatically close Your gambling Account.
9.6 Rights in user content
You retain rights You hold in Your messages. By sending a message, You grant GGT a non-exclusive, worldwide, royalty-free licence to store, reproduce, transmit and display it only as reasonably necessary to provide Chat, operate and secure the App, moderate content, investigate misuse and meet legal or regulatory obligations.
The licence ends when the content is deleted and no longer reasonably needs to be retained, subject to these Terms and the Privacy Policy.
9.7 Chat availability and Account status
Chat is an additional communication feature and may be interrupted, delayed or unavailable. User messages do not represent GGT’s views, and GGT does not endorse or guarantee their accuracy.
Chat access may be restricted independently from other App features. Chat will not be available while Your Account is closed, suspended or self-excluded. Other verification, security, safer-gambling, legal or regulatory restrictions may also restrict Chat.
Responsible Gambling
When opening an Account, You may be required to set deposit limits. The available limits and periods will be shown in the App.
You may request or apply deposit limits, cooling-off periods and self-exclusion using the controls provided in the App or by contacting Customer Support.
A decrease to a deposit limit will take effect immediately. An increase will be subject to the applicable cooling-off period and any required confirmation before taking effect.
Cooling-off periods may be selected for the periods offered in the App, including up to 30 days where available.
You may self-exclude indefinitely or for an available fixed period. Access to gambling and Chat will be blocked during self-exclusion. Reinstatement after an eligible fixed exclusion is not automatic and may require You to contact customersupport@gamblorgaming.co.uk. Any decision will take account of safer-gambling requirements and Your best interests.
GGT may impose limits, restrictions, suspension or closure where We reasonably consider this necessary to protect You, meet safer-gambling obligations or comply with law, regulation or the requirements of a competent authority.
Service Interruptions and Changes
GGT aims to make the App available reliably but cannot guarantee uninterrupted or error-free operation. We may perform maintenance, deploy security updates, change features or suspend parts of the service.
Where an interruption or error materially affects a Game or payment, We will take reasonable steps to investigate and apply a fair outcome under these Terms and the applicable Game rules. This may include correction, delayed settlement, voiding or refunding an affected transaction.
You should not attempt to exploit an obvious error or malfunction. If You become aware of one, You should stop using the affected feature and notify Customer Support.
Liability
You acknowledge that gambling involves the risk of losing money and that no outcome or winnings are guaranteed.
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or Your statutory rights as a consumer.
GGT is responsible for losses that are a foreseeable result of Our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when You accepted these Terms, or for business losses arising from use of the App for a commercial purpose.
Subject to the previous paragraph, GGT is not responsible for loss caused solely by inaccurate or unlawful user content, Your disclosure of credentials, Your failure to follow reasonable security instructions, or an event outside Our reasonable control, provided We have taken the steps reasonably expected of Us.
Nothing in this section affects any remedy available under consumer law, gambling regulation or another mandatory legal requirement.
Customer Support, Complaints and Gambling Disputes
For support or to make a complaint, email customersupport@gamblorgaming.co.uk. Please provide Your Account details, a clear description of the issue, relevant dates and the outcome You are seeking. Do not include Your password or full payment-card details.
We will acknowledge a formal complaint as soon as reasonably possible and ordinarily within three working days. We will investigate fairly and provide a final response as soon as possible. The full internal complaints process, including any internal escalation, will be completed within eight weeks of receipt unless the applicable regulatory rules permit the clock to be paused because You have not responded to a reasonable request for information.
If a dispute concerning the outcome of a gambling transaction remains unresolved after eight weeks, or We issue a final or deadlock response sooner, You may refer the dispute free of charge to Our approved alternative dispute resolution provider, the Independent Betting Adjudication Service (IBAS), where the matter falls within its remit.
IBAS can be contacted through https://ibas-uk.com, by email at ibasteam@ibas-uk.co.uk, by telephone on 020 7347 5883, or at 3 More London Riverside, London, SE1 2RE.
IBAS decisions are binding on GGT to the extent required by GGT’s arrangements with IBAS. Nothing in these Terms restricts Your right to bring proceedings in a court of competent jurisdiction.
Chat moderation appeals and complaints that do not concern a gambling transaction may fall outside IBAS’s remit but can still be raised with Customer Support and through any other rights available to You.
Privacy
Our Privacy Policy explains how We collect, use, disclose, retain and protect personal information, including Account, payment, gambling, Chat, moderation, report and device information. It also explains Your data-protection rights and how to exercise them.
Governing Law and Courts
These Terms are governed by Scots law. If You are a consumer resident elsewhere in the United Kingdom, You retain the benefit of any mandatory protections available under the law of the part of the United Kingdom in which You live.
You may bring proceedings in the courts of Scotland or, if applicable consumer law permits, in the courts of the part of the United Kingdom in which You live. GGT may bring proceedings against You only in a court permitted by applicable consumer law.
Contact
Gamblor Gaming Technologies Ltd.
Trading as Squad Bets
21 Beaton Drive
Winchburgh
EH52 6FS
United Kingdom
Customer Support: customersupport@gamblorgaming.co.uk
Gambling Commission account number: 63831